Top 10 most frequently read public
knowledge articles:
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Socket error [10054] when sending
This is a benign error because it simply means that a web browser disconnected from the web server before the latter does.
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Running Avensoft products side by side with other Web servers such as IIS
All Avensoft products including Perfect Tracker, Help Desk Server, Service Server and Bug Tracker Server can co-exist with other Web servers such as IIS on the same computer.
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NT Service and MS SQL Server NT Integrated Authentication
Configure a Windows Service to run under a Windows account instead of the default Local System account.
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Incoming or outgoing email getting truncated
A bug in CStudio::ReadString in Visual C++ 6.0 causes this problem. It has been fixed in new releases of PT.
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How to change PT's date format
PT acquires the date format from Windows. If you have not installed Windows correctly, you may not see the format that you desire.
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User authentication in PT
PT can't use Windows for user authentication because it requires a database's update cascade to maintain data integrity. However, beginning with version 7.0, PT now supports LDAP for user authentication.
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Server failed to start because it failed to bind to an IP address
Most of the time, this is caused by the TCP port having been used by another software such as IIS or the server is disconnected from the network.
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Problems migrating from MS Access to MS SQL Server
If you use MS SQL Server's import utility or the upsizing wizard in MS Access to migrate Perfect Tracker data from MS Access to MS SQL Server, you will run into problems.
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What is considered a "user" in the 10-user license
If I purchase a 10-user license, am I limited to 10 concurrent users, 10 users total in the database, 10 users who can submit requests, 10 users who can respond to requests?
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Tips to improve performance of PT with MS SQL Server or Oracle
If you are using MS SQL Server or Oracle to store your data, you can improve Perfect Tracker's response time by creating indexes.
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